Description of Patients satisfaction or dissatisfaction with referral and counter referral process

Simple tools to increase patient satisfaction with the referral process.

Robert K. Jarve, MD, and David W. Dool, BSc Patient satisfaction and high-quality care depend on effective coordination of care not just within a primary care physician’s office but also between primary and specialty care physicians. This requires that an efficient, timely referral process be in place, as well as a closed-loop tracking system for referral completion, correspondence and patient ...

Coordination of specialty referrals and physician satisfaction with referral care.

OBJECTIVES To describe how physicians coordinate patient care for specialty referrals and to examine the effects of these activities on referring physicians' satisfaction with the specialty care their patients receive and referral completion. DESIGN AND METHODS Prospective study of a consecutive sample of referrals (N = 963) made from the offices of 122 pediatricians in 85 practices in a nati...

Initiating a Standardized Regional Referral and Counter-Referral System in Guatemala: A Mixed-Methods Study

Background:Few data exist for referral processes in resource-limited settings. We utilized mixed-methods to evaluate the impact of a standardized algorithm and training module developed for locally identified needs in referral/counter-referral procedures between primary health centers (PHCs) and a Guatemalan referral hospital. Methods: PHC personnel and hospital physicians participated in surve...

Psychosocial Attention of Children and Adolescents: Interfaces with the Health Network by the Referral and Counter-referral System

Objective: describing the characteristics of the articulation between the services that compose the mental health network of children and adolescents, through the referral and counter-referral system. Method: descriptive study developed in 25 services, based on information obtained from self-administered questionnaires applied to coordinators through the Ministry of Health electronic system. Da...

Reassurance, Red Flag, or Referral?